Questions about shopping with Fogwell? Find answers about sizing, orders, delivery and looking after your clothing below.
Shopping with Fogwell
What is Fogwell?
Fogwell is a young clothing brand with a bold approach to everyday style. Our focus is expressive graphics, individuality and designs that let you show your personality. Discover our story.
How do I choose my size?
Check the size information on the product page before ordering. Where measurements are provided, compare them with a similar garment you already own. Fit can vary between styles. If you need help choosing, contact us with the product name and the size you are considering.
Where can I find fabric and fit details?
Check the description and available options on each product page. If a detail you need is missing, please ask us before placing your order.
Will the colour look exactly like the photos?
Colours can appear slightly different depending on your screen settings and lighting. Product images are a guide to the design and colour.
How should I care for my clothing?
Always follow the care label on your garment. For printed clothing, avoid ironing directly over the design. Use the washing, drying and temperature instructions on the label to help care for the fabric and print.
Orders & payments
How do I place an order?
Choose a product, select the available size and colour, and add it to your cart. Review your items and delivery details at checkout before completing payment.
Which payment methods can I use?
The payment methods available for your order are displayed at checkout. Choose from the options shown when you complete your purchase.
Where do I enter a discount code?
If a discount-code field is available at checkout, enter your code and apply it before paying. Check that the total updates. Codes may have conditions, expiry dates or product exclusions, so refer to the offer details.
Can I change or cancel my order?
Contact us as soon as possible with your order number and the change you need. Whether a change or cancellation is possible depends on the order's progress. Please wait for confirmation from us rather than assuming your request has been applied.
I haven’t received an order confirmation. What should I do?
Check your spam or junk folder and confirm that you used the correct email address at checkout. If you still cannot find your confirmation, contact us with the name and email address used for the order. Please do not send full card details.
Delivery & order support
Where do you deliver, and how much does shipping cost?
Enter your delivery address at checkout to see the available delivery options and charges for your order. If no delivery option appears for your address, contact us before ordering.
When will my order arrive?
Refer to any delivery estimate shown at checkout or in your order updates. Timing can depend on the item, destination and delivery service. If you need an item for a particular date, contact us before ordering.
How can I track my order?
If a tracking link is provided in your dispatch email or order updates, use it to check delivery progress. If you cannot find an update or need help with a delivery, contact us with your order number.
My order arrived damaged, incorrect or incomplete. What should I do?
Please contact us with your order number and a description of the problem. Clear photos of the item and packaging can help us understand what happened. Keep the packaging while we review the issue.
How do I ask about a return or exchange?
Contact us with your order number, the item you would like to return or exchange, and the reason. We will help you check the applicable return terms and next steps. Please confirm the return address and instructions with us before sending an item back.
How can I contact Fogwell?
Use our contact page to send your question. For order enquiries, include your order number and the email address used at checkout so we can find the relevant details.