At Fogwell, we respect your privacy. This policy explains what information we collect, why we collect it, and how we keep it safe.
1. Who we are
Fogwell is run by Marketing Guru LTD, registered in England and Wales.
Address: Office 17537
182-184 High Street North
East Ham
London
E6 2JA
Contact Us: 7463227514
2. What we collect
When you shop with us, we may collect:
- Your name, email, phone number and address
- Your order details
- Messages you send us
- Basic website data, such as your device, browser and pages visited (through cookies)
We do not see or store your card details. Payments are handled securely by our payment provider.
3. Why we use it
We use your information to:
- Process, print and deliver your order
- Send order and delivery updates
- Handle refunds, replacements and customer support
- Improve our website
- Send offers and newsletters, only if you’ve signed up (you can unsubscribe anytime)
- Keep records required by law
4. Who we share it with
We never sell your information. We only share it with trusted partners when it’s needed to run our store and complete your order, such as:
- Our website platform
- Our printing and fulfilment partner
- Payment providers
- Delivery companies
- Advertising and analytics tools, only if you accept cookies
Some of these partners may be based outside the UK. When that’s the case, we make sure your data is protected as required by UK law.
5. Cookies
We use cookies to make our website work, to understand how visitors use it, and to show relevant ads. You can accept or reject non-essential cookies when you first visit our site, and you can change your choice anytime.
6. How long we keep it
We keep your information only as long as we need it. Order records are kept for 2 years, as required for UK tax purposes. Marketing data is kept until you unsubscribe.
7. Your rights
You have the right to:
- See the information we hold about you
- Correct or delete your information
- Object to how we use it
- Unsubscribe from marketing at any time
Just Contact us. We’ll reply within one month.
8. Complaints
If you’re unhappy, please contact us first so we can help. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
9. Changes
We may update this policy from time to time. The latest version will always be on this page.
10. Contact us
Questions? Feel free to ask.